Terms of Service

1. Agreement

These Terms of Service ("Terms") form a binding legal agreement between you ("Customer", "you") and AppsTango LLC, a Utah limited liability company doing business as VoiceDepot ("VoiceDepot", "we", "us"). By creating an account, starting a free trial, completing checkout, or placing or receiving any call routed through the Service, you accept these Terms. If you act on behalf of a business, you represent that you have authority to bind that business.

2. The Service

VoiceDepot provides an AI voice receptionist that answers inbound telephone calls on a phone number you forward to us, captures caller details, sends you SMS lead notifications, captures appointment requests, and routes calls based on rules you configure in the portal. We may add, modify, or remove features at any time; material reductions to paid functionality will be communicated with 30 days' notice.

3. Eligibility & Account

You must be 18 or older and legally capable of entering contracts. You must keep account information accurate and your password secret. You are responsible for all activity under your account. Notify us immediately at hello@voicedepot.cloud if you suspect unauthorized access.

4. Subscription, Auto-Renewal & Billing

Plans are billed monthly in advance via Stripe and auto-renew each month at the then-current price until you cancel.

Annual plans are billed once per year at a 2-months-free discount and auto-renew annually. We will email you a renewal reminder 7-30 days before each annual renewal at the email address on file.

California residents: in compliance with California Business and Professions Code sections 17600-17606, you have the right to cancel at any time without penalty by clicking "Cancel" in /portal/billing or by emailing hello@voicedepot.cloud.

Payment failures trigger a 7-day grace period; unresolved failures may result in suspension. All fees are exclusive of taxes.

5. Free Trial & Refunds

Eligible accounts receive a 14-day free trial with no payment due at signup. If you add a payment method during the trial, billing begins when the trial ends unless you cancel first. Paid subscriptions are non-refundable except where required by law or expressly approved by VoiceDepot support.

6. Cancellation

You may cancel from /portal/billing at any time with one click. Cancellation takes effect at the end of your current billing period; you retain access through that date. Provisioned phone numbers may be released back to the carrier 30 days after cancellation.

7. Acceptable Use

Your use of the Service is governed by our Acceptable Use Policy at voicedepot.cloud/aup, which is incorporated into these Terms by reference. Violations may result in suspension or termination without refund.

8. Outbound Communications

You represent that any outbound calls or SMS the Service initiates to a third party at your direction are made only to recipients who have provided prior express written consent under the TCPA, are existing customers of your business, or fall within an established business relationship exemption. Sending unsolicited bulk SMS or making outbound calls to leads without consent is prohibited and may trigger immediate suspension.

9. Recording & TCPA Compliance

9.1 Customer Responsibility. You are solely responsible for ensuring that all telephone calls handled by the Service comply with the Telephone Consumer Protection Act (47 U.S.C. section 227) and any applicable state wiretapping or call recording statutes. VoiceDepot does not provide legal advice regarding TCPA compliance.

9.2 Disclosure Requirement. You agree to maintain a legally sufficient disclosure to callers that their call may be recorded and handled by an AI assistant. The Service automatically prepends the disclosure "This call may be recorded and is being handled by an AI assistant" to inbound calls originating in two-party-consent states; you may not disable this disclosure.

9.3 Two-Party Consent States. Twelve states currently require all-party consent for call recording: California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Oregon, Washington. You warrant that you have consulted legal counsel regarding compliance in all states where you receive calls.

9.4 Audit Log. VoiceDepot maintains a per-call audit log confirming that the AI disclosure was delivered. You may access this log through the portal.

10. AI Disclosure

10.1 You acknowledge that callers will interact with an AI-powered voice assistant, not a human employee. You agree to maintain the built-in AI disclosure enabled at all times. Disabling or circumventing the AI disclosure is a material breach of this Agreement.

10.2 The default system prompt requires the AI to identify itself as an AI assistant if directly asked by a caller. You may not modify the system prompt to instruct the AI to represent itself as a human.

10.3 Federal and state regulations on deceptive trade practices and AI disclosure may apply to your use of the Service. You are responsible for compliance.

11. No Earnings Guarantee

VoiceDepot makes no representations or warranties that use of the Service will result in any particular revenue, booking rate, lead generation, or other business outcome. Any case studies, testimonials, or statistics on our website represent results achieved by specific customers under specific conditions and are not guarantees of similar outcomes.

12. Limitation of Liability

12.1 To the maximum extent permitted by applicable law, VoiceDepot's aggregate liability for any claims arising out of or related to this Agreement shall not exceed the total fees paid by you in the six months preceding the event.

12.2 The cap in 12.1 does not apply to claims arising from your TCPA violations, recording-law violations, or misuse of the Service. You expressly agree to indemnify VoiceDepot against such claims pursuant to Section 14.

12.3 Neither party shall be liable for indirect, incidental, special, exemplary, or consequential damages, including lost profits or loss of goodwill, even if advised of the possibility of such damages.

13. AI Accuracy

13.1 The AI receptionist is a probabilistic language model. We do not warrant that the AI will provide accurate, complete, or up-to-date information on any topic, including your own business information.

13.2 You agree not to rely on the AI's outputs for decisions involving legal, medical, financial, or safety-critical matters where accuracy is material. You shall not configure the Service to provide legally binding quotes, medical diagnoses, or safety assessments.

13.3 The AI's knowledge of your business is limited to public website information we scrape and information you enter in the training knowledge base; you are responsible for keeping it current.

13.4 The Service is not designed for and shall not be used as a substitute for emergency services.

13.5 The Service does not capture credit card or payment data over the voice channel.

14. Indemnification

14.1 You shall indemnify, defend, and hold harmless VoiceDepot and its officers, directors, employees, and agents from claims arising from your violation of law, failure to obtain required consents, prompt modifications, misuse of the Service, or content you entered in your training knowledge base.

14.2 We will indemnify you against third-party intellectual-property infringement claims arising solely from VoiceDepot's underlying platform technology, excluding your content.

15. Data & Privacy

Our handling of your data and your callers' data is governed by our Privacy Policy at voicedepot.cloud/privacy. We do not sell your data, do not use your call recordings to train third-party AI models, and retain call recordings and transcripts for 90 days by default.

16. Suspension & Termination

We may suspend your account immediately if we reasonably believe the account has generated carrier complaints, regulatory complaints, unlawful use, disabled required disclosure, or created legal risk for VoiceDepot or other customers.

17. Voice Cloning Prohibition

You shall not upload, train, or deploy any voice that imitates a specific identifiable person without that person's prior written consent. You shall not configure the Service to impersonate a real individual, deceased person, or public figure.

18. Governing Law & Disputes

These Terms are governed by the laws of the State of Utah without regard to conflict-of-law principles. Any dispute arising from these Terms shall be resolved by binding arbitration administered by the American Arbitration Association in Salt Lake County, Utah, except that either party may seek injunctive relief in court for IP infringement or breaches of confidentiality.

19. Changes

We may revise these Terms from time to time. We will post the revised Terms at this URL and update the "Effective" date. Material changes will be communicated via email at least 30 days in advance. Continued use after the effective date constitutes acceptance.

20. Contact

Questions, billing requests, legal notices: hello@voicedepot.cloud - AppsTango LLC d/b/a VoiceDepot, Lehi, Utah, USA.